Mediation Cairns

About our Mediation Services

Mediation is a way of settling a dispute without having to going to court. Whether it’s a formal Family Dispute Resolution (also known as Family Law Mediation) process or Workplace Mediation, disputing parties identify issues of concern and explore them together with the assistance of a neutral third party (the Mediator). This involves a process of making proposals or coming up with possible solutions, reality testing them and choosing a solution both parties can live with.

Marriage & Relationship Counselling Cairns

We all face challenges in life. Mostly we’re able to sort things out ourselves but there are times when we need a little help… and that’s okay. If you or a loved one is feeling stressed or overwhelmed a counsellor is someone who cares and understands. Finding your way forward with an experienced trained professional means you don’t have to go it alone.


Family and Relationship Counselling

What else can we help with?

Pre-Marriage Counselling

Pre-Marriage Counselling Cairns helps partners understand their own and each other’s needs and expectations. Understanding each other in this way at the start of your marriage can ensure love lasts a lifetime.

Parent & Adult-Child Counselling

At Northern Frontiers Cairns our trained counsellors are experienced in analysing family and relationship tensions and identifying strategies that help parents and adult children manage relationship stresses. Our family counselling is offered to many families in Cairns and across the region.

Employee Assistance Programs (EAP)

Personal problems in the workplace can quickly become personnel problems in the workplace. An Employee Assistance Program (EAP) offers short-term solution-focused counselling support for staff.

Phone & Video Chat Services

All of our services can be provided via phone or videochat (Skype, FaceTime, Messenger, WhatsApp etc), and we service clients across Australia from the comfort of their homes or wherever they may be.

Meet our team!

Northern Frontiers Mediation & Counselling engages a range of suitably qualified and experienced professionals to provide our wide range of services.

Alex Blake

Alex Blake

Owner / Workplace and Property Mediator / EAP & Manager Assist

Melinda Bailey

Melinda Bailey

Family & Relationship Counsellor / Family Dispute Resolution Practitioner / Workplace Mediator

Karen McArthur

Karen McArthur

Business Manager / Graphic Designer

Speak with someone. Why wait?

All Northern Frontiers’ services are available in person, via phone or teleconference.  To enquire call 1300 90 81 70, text message via mobile on 0419 531 269, email reception@northernfrontiers.com.au or use the online chat feature at the bottom right of this webpage.  Northern Frontiers Pty Ltd is bound by strict confidentiality requirements and your matter will be handled with full care.

What our clients say across Cairns and Australia

It's all about people and quality of life.

"I was really anxious about mediating with my ex but after speaking with the Melinda I was able to calm down and focus on my children. The info provided was a great help."

Jane Coorie

Google Review

"I'd just like to express how impressed I was with the service you guys provided. Not quite the result I was hoping for but certainly not due to any fault of yours. I'll definitely seek to use you guys again in the future if it comes to it. 

You guys are extremely helpful and professional and I really appreciate the friendly assistance you all offered and how comfortable you made me feel which really counts in stressful situations. 

Many thanks!"

Family Mediation Client

Sept 2019

"What I liked about this service was their way of making you feel important. Like the time I rang to check my appointment details and I was welcomed with, “Hi Harry, how can I help you?” Great stuff!"

Harry Lankurt

Google Review

Ready for a new direction?

Contact our Reception and confidentially discuss your unique situation today.  Simply call 1300 90 81 70, send a detailed text message to our client mobile on 0419 531 269, email reception@northernfrontiers.com.au or use the online chat feature at the bottom right of this webpage to speak with someone now.  Don't worry, there is no obligation to make a booking, and we are happy to answer any questions you have if you are just researching different providers.

Northern Frontiers mediation and counselling logo


75 Digger St

Cairns North QLD 4870

Northern Frontiers Pty Ltd does not accept walk-ins, or individuals without prior bookings. Please contact prior to attending office.


+1300 90 81 70

Mobile: 0419 531 269 (text messaging available)

LiveChat: If you have any questions about our services and don't have time to ring or email, feel free to use the LiveChat function (bottom right of this page).


Opening Hours

Mon-Fri: 7.30 am – 5:00 pm, by appointment only.  Face -to-face sessions available on Tuesdays and Fridays, phone and videochat (FaceTime, Skype, Zoom etc) available each weekday. Last-minute sessions are usually available for urgent matters.

Please note:  Northern Frontiers Mediation & Counselling Cairns provides private and confidential services.  To ensure client confidentiality all bookings are strictly by appointment only therefore we do not accept walk-ins or unannounced requests for service, including for new enquiries.