Employee Assistance Programs (EAP)


Northern Frontiers Mediation & Counselling Cairns provides professional support for employees via negotiated Employee Assistance Programs (EAP).  All services are governed by an ethical code that ensures confidentiality and a high level of experience and professionalism.  A trained professional can assist individuals across a broad range of work and life issues that may be impacting on their social and emotional wellbeing and functioning in the workplace.  Northern Frontiers is a Cairns-based organisation that provides EAP services through several national EAP providers. We also negotiate agreements directly with employers – particularly those based in the Cairns region. Our services are accessible in-person or via phone and video-chat (Skype, Zoom, FaceTime etc) platforms for people living remote.

What is an Employee Assistance Program (EAP)?

EAP is a program that assists employees who are experiencing personal or work-related difficulties which may be impacting on their job performance.  Employees are typically granted 3 – 5 counselling sessions per year.  Once an agreement is in place with an employer, their employees can contact Northern Frontiers direct to arrange confidential counselling over their allocated number of sessions.

For employees:  How to access your EAP

Speak with your human resources staff or line manager and ask if your company offers an Employee Assistance Program (EAP). If yes, confirm how many counselling sessions you are allowed and follow the booking process provided.

If your employer does not offer an EAP you can still book a self-funded Individual Counselling session with Northern Frontiers Mediation & Counselling.

Sessions can be conducted at our relaxed Cairns North office or via telephone and video-chat platforms (FaceTime, Skype, WhatsApp etc) if you live remotely, or simply prefer this method.

What things can be discussed in EAP Counselling session?

You can discuss any issue that is affecting your work performance or personal life. Your counsellor will help you make sense of your situation. It may be that you’ve developed a problematic emotional or behavioural pattern that’s causing you unhappiness. Or it may be that there are things happening around you that are out of your control and you’d like to know how to deal with that.  Other issues may include: Workplace Conflict; Dealing with Change; Burnout; Family & Relationship Difficulties; Stress; Life’s Transition (Relocation/Change in Employment Status); Grief & Loss; Anger Management; Self-Esteem, Decision-Making and Communication.

For employers:  How to create an Employee Assistance Program (EAP)

If you believe your company could benefit from an Employee Assistance Program (EAP) contact our Managing Director, Alex Blake, to discuss your needs.  It’s a relatively straight-forward process to establish an Employee Assistance Program.  We don’t believe in extensive lock in contracts – preferring instead to establish a Memorandum of Understanding (MOU). Included in the MOU will be our process, billing and additional information.  For more information simply call our Manager Alex Blake on 0419 531 269 or email alex@northernfrontiers.com.au with your enquiry.

In addition to EAP, Northern Frontiers Mediation & Counselling Cairns offers Critical Incident Debriefing (CID) services.  If a traumatic incident occurs in your workplace CID involves a specific technique designed to help you and your staff deal with its effects.  Ask Alex if you would like this service included in your EAP agreement.

Let’s face it – life can be tough at times – but you don’t have to go it alone. If your work performance or that of your employees is being affected by work-related or personal issues EAP can help.

Contact us today to discuss your requirements.

Employee Assistance Programmes (EAP) can assist with:

Workplace Conflict

Dealing with change

Bullying and harassment


Relationship difficulties


Life's Transitions including Relocation, Redundancy, Change in Employment Status

Grief and loss

Anger management




For enquiries and appointments:

For your convenience Northern Frontiers Mediation & Counselling Cairns offers appointments from 7.30am weekdays.  Out of hours appointments are available on a case-by-case basis.  To enquire call 1300 90 81 70, text message via mobile on 0419 531 269 or email reception@northernfrontiers.com.au


Ready for a new direction?

Contact our Reception and confidentially discuss your unique situation today.  Simply call 1300 90 81 70, send a detailed text message to our client mobile on 0419 531 269, email reception@northernfrontiers.com.au or use the online chat feature at the bottom right of this webpage to speak with someone now.  Don't worry, there is no obligation to make a booking, and we are happy to answer any questions you have if you are just researching different providers.

Northern Frontiers mediation and counselling logo


75 Digger St

Cairns North QLD 4870

We operate Australia-wide.

We do not accept walk-ins, or individuals without prior bookings. Please contact prior to attending office.


+1300 90 81 70

Mobile: 0419 531 269 (text messaging available)

LiveChat: If you have any questions about our services and don't have time to ring or email, feel free to use the LiveChat function (bottom right of this page).


Opening Hours

Mon-Fri: 7.30 am – 5:00 pm, by appointment only.  Limited face-to-face sessions available during the week.  Phone and videochat (MS Teams, Skype, Zoom etc) available each weekday. Last-minute sessions are sometimes available for urgent matters.

Please note:  To ensure client confidentiality all bookings are strictly by appointment only therefore we do not accept walk-ins or unannounced requests for service, including for new enquiries.