EMPLOYEE ASSISTANCE PROGRAMMES (EAP)
Northern Frontiers Mediation & Counselling Cairns and Far North Queensland provides professional support for employees under a negotiated Employee Assistance Programme (EAP). All services are governed by an ethical code that ensures confidentiality and a high level of experience and professionalism. A trained professional can assist individuals across a broad range of work and life issues that may be impacting on their social and emotional wellbeing and functioning in the workplace. Northern Frontiers is a Cairns-based organisation that provides EAP services through several national EAP providers. We also negotiate agreements directly with employers – particularly those based in the Cairns region. Our services are accessible in-person or via phone and video-chat (Skype, Zoom, FaceTime etc) platforms for people living remote.
What is an Employee Assistance Programme (EAP)?
EAP is a program that assists employees who are experiencing personal or work-related difficulties which may be impacting on their job performance. Employees are typically granted 3 – 5 counselling sessions per year. Once an agreement is in place with an employer, their employees can contact Northern Frontiers direct to arrange confidential counselling over their allocated number of sessions.
For employees: How to access your EAP
Speak with your human resources staff or line manager and ask if your company offers an Employee Assistance Programme (EAP). If yes, confirm how many counselling sessions you are allowed and follow the booking process provided.
If your employer does not offer an EAP you can still book a self-funded Individual Counselling session with Northern Frontiers Mediation & Counselling.
Sessions can be conducted at our relaxed Cairns North office or via telephone and video-chat platforms (FaceTime, Skype, WhatsApp etc) if you live remote, or simply prefer this method.
What things can be discussed in EAP Counselling session?
You can discuss any issue that is affecting your work performance or personal life. Your counsellor will help you make sense of your situation. It may be that you’ve developed a problematic emotional or behavioural pattern that’s causing you unhappiness. Or it may be that there are things happening around you that are out of your control and you’d like to know how to deal with that. Other issues may include: Workplace Conflict; Dealing with Change; Burnout; Family & Relationship Difficulties; Stress; Life’s Transition (Relocation/Change in Employment Status); Grief & Loss; Anger Management; Self-Esteem, Decision-Making and Communication.
For employers: How to create an Employee Assistance Programme (EAP)
If you believe your company could benefit from an Employee Assistance Programme (EAP) contact our Managing Director, Alex Blake, to discuss your needs. It’s a relatively straight-forward process to establish an Employee Assistance Programme. We don’t believe in extensive lock in contracts – preferring instead to establish a Memorandum of Understanding (MOU). Included in the MOU will be our process, billing and additional information. For more information simply call Alex on 0419 531 269 or email firstname.lastname@example.org with your enquiry.
In addition to EAP, Northern Frontiers Mediation & Counselling Cairns offers Critical Incident Debriefing (CID) services. If a traumatic incident occurs in your workplace CID involves a specific technique designed to help you and your staff deal with its effects. Ask Alex if you would like this service included in your EAP agreement.
Let’s face it – life can be tough at times – but you don’t have to go it alone. If your work performance or that of your employees is being affected by work-related or personal issues EAP can help.
Contact us today to discuss your requirements.
Employee Assistance Programmes (EAP) can assist with:
Dealing with change
Bullying and harassment
Life's Transitions including Relocation, Redundancy, Change in Employment Status
Grief and loss
For enquiries and appointments:
For your convenience Northern Frontiers Mediation & Counselling Cairns offers appointments from 7.30am – 5.00pm weekdays and from 8:00am – 1:00pm Sundays. Out of hours appointments are available on a case-by-case basis. To enquire call 1300 90 81 70 or email email@example.com
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75 Digger St,
Cairns North QLD 4870
Mobile: 0419 531 269 (text messaging available)
LiveChat: If you have any questions about our services and don't have time to ring or email, feel free to use the LiveChat function (bottom right of this page).
Mon-Fri: 8:00 am – 5:00 pm
Sunday: 8:00 am - 1:00 pm