Online Counselling

From time to time we all face challenges in life. Finding your way forward can be difficult – but you don’t have to go it alone.  Northern Frontiers Cairns Counselling helps you get to the cause of your unhappiness and clear a way through. Discover what it is you really need and how to meet your needs without harming others.

Northern Frontiers Cairns Counselling’s online service is a convenient way to get professional support when and how you need it. It’s perfect for people on the go, FIFO workers or people living remote. No need to travel or take time out of your busy work/life schedule. Help is available from the comfort of your own home – or another location of your choosing.

Online Counselling gives you the option of accessing professional support via ‘live chat’ or ‘video-chat’.  Each of these methods are outlined below –  or call us and we’ll explain them to you. If you’re in the Cairns region, why not come in for an in-person sessions at our relaxed Cairns North office. Most people typically use a mixture of in-person and online counselling methods over time.

How Online Counselling works…Speaking with a counsellor helps you understand if your own behaviour is somehow contributing to your unhappiness – or if you need to find constructive ways to deal with a situation that is beyond your personal control.

Welcome to Online Counselling Cairns…

Individual CounsellingMarriage CounsellingRelationship CounsellingPre-Marriage Counselling

See below for our live-chat and video-chat options, utilising programs such as FaceTime, Skype, WhatsApp and Zoom.  Accessing professional counselling when and where you need it has never been easier.

Whatever your counselling needs, Northern Frontiers offers a relaxed, safe space in which to speak openly and honestly without fear of judgement. Our counselling practice is governed by an ethical code that ensures confidentiality and a high level of professionalism in helping you and your loved ones navigate your way through a wide range of life issues.


Family & Relationship Difficulties


Relationship Breakdown




Grief & Loss


Anger Management


Conflict Resolution


Self-Esteem Issues






Family Dispute Resolution




Life’s Transition - (Relocation/Change in Employment Status)

 onHow Online Counselling works…

The following online chat methods are available:

Live Chat

Live Chat is like face-to-face counselling in that you and your counsellor will be responding to each other in real time, but via text/typing rather than talking in person. When the session ends, you’ll have a written record to review in your own time.  Your counsellor will be online ready to speak with you at a pre-arranged time.  We currently use the following services: WhatsApp; Messenger (text or video), Skype (text or video) and Zoom (text or video).

Please tell us your preference when booking your online counselling session.

Fees and how to book…

Live Chat sessions run for a minimum 30 minutes and cost $45.00. Additional 15-minute blocks can be purchased prior to your session at a cost of $25.00 each.  Bookings are essential. Simply call 1300 90 81 70, text 0419 521 269 or email reception@northernfrontiers.com.au   Once your booking is confirmed we’ll email details of your session and instructions for accessing your chosen platform (i.e. Messenger, WhatsApp etc.).

Video Chat

For people living remote (or those who prefer to engage in counselling from the comfort of their own home, office or holiday location) Northern Frontiers Counselling Cairns provides video-chat services using Skype; Zoom, FaceTime and WhatsApp.  Individual Counselling and Relationship/Marriage Counselling sessions are available.

A video-chat session is similar to face-to-face in that you book a session and engage with your counsellor in real time.  Individual Counselling sessions are a standard 50-minute duration (extended sessions available by prior arrangement) at a cost of $110.00.  We also offer Relationship Counselling via video-chat methods.

Each counselling session is your opportunity to speak openly and honestly about whatever concerns you may have. Confidentiality is assured.

Flexible Appointment Times:

For your convenience Northern Frontiers Mediation & Counselling Cairns offers appointments from 7.30am weekdays.  Out of hours appointments are available on a case-by-case basis.  To enquire call 1300 90 81 70, text message via mobile on 0419 531 269, email reception@northernfrontiers.com.au or use the online chat feature at the bottom right of this webpage.


Northern Frontiers offers the following Additional Services to assist you and your family:

Employee Assistance Programme (EAP)

Workplace Mediation

Parent–Adult Child Counselling

Individual & Couples Counselling

Child & Teenager Counselling

Pre-Marriage Counselling

General Mediation Services

Ready for a new direction?

Make contact with our Reception and discuss your unique situation today.  Call 1300 90 81 70, text message via mobile 0419 531 269, email reception@northernfrontiers.com.au or use the online chat feature at the bottom right of this webpage.

Northern Frontiers mediation and counselling logo


75 Digger St

Cairns North QLD 4870

Northern Frontiers Pty Ltd does not accept walk-ins, or individuals without prior bookings. Please contact prior to attending office.


+1300 90 81 70

Mobile: 0419 531 269 (text messaging available)

LiveChat: If you have any questions about our services and don't have time to ring or email, feel free to use the LiveChat function (bottom right of this page).


Opening Hours

Mon-Fri: 7.30 am – 5:00 pm, by appointment only.  Face -to-face sessions available on Tuesdays and Fridays, phone and videochat (FaceTime, Skype, Zoom etc) available each weekday.  Last-minute sessions are usually available for urgent matters.

Please note:  Northern Frontiers Mediation & Counselling Cairns provides private and confidential services.  To ensure client confidentiality all bookings are strictly by appointment only therefore we do not accept walk-ins or unannounced requests for service, including for new enquiries.