Affordable, private and experienced Parenting Mediation service

Parenting Mediation

Struggling to reach agreement following separation?

Family Dispute Resolution (aka family law mediation) is a process designed to help separated families resolve disputes around parenting or property issues.  Sorting through your differences with an accredited Family Dispute Resolution Practitioner (aka the Mediator) saves you time and money…and it’s a lot less stressful.

At Northern Frontiers we understand the many discomforts of separation. For that reason we don’t insist on face-to-face mediation, instead we offer telephone and video chat sessions with direct or indirect voice contact. Our aim is to provide the most comfortable forum for you to air your concerns and work towards resolution. It all starts with a confidential Intake & Assessment session with your mediator.

If your matter relates primarily to property, please click here for our Property Mediation information.

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Or read on for further information…

To enquire or book your confidential Intake & Assessment session simply call 1300 90 81 70, text message 0419 531 269, or send an email  to reception@northernfrontiers.com.au

Ask about our FREE 15min consultation (can be shorter if you only have a few questions) or use the LiveChat feature at the right of this webpage to ask any questions or to make a booking.

Concerned your ex-partner won’t agree to mediation?

Click here to learn more about our Parenting Proposal Preparation and Property Proposal Preparation services that can help you develop a parenting or property proposal. Your proposal can then be presented to the other party, and/or their legal advisor, for their consideration – saving you significant time and money.  If the other party does then wish to join mediation you can continue or commence a process.

Why choose Northern Frontiers Mediation?

  • We get things moving quickly! First step is your Intake & Assessment session with the Mediator – typically no longer that 2-3 business days following your initial contact with us. If your matter is assessed as appropriate for mediation and the other party agrees to join the process, you could be mediating within 2-3 weeks, or as soon as both parties make themselves available. Government subsidised mediation providers frequently have waitlists extending 4-5 months.
  • You only need to do one Intake & Assessment session, regardless of whether you wish to mediate around parenting, property or both.  Not all government-funded mediation services offer property mediation – it’s dependent on staffing. Northern Frontiers is consistently staffed to assist with parenting and/or property matters. 
  • You’ll only deal with myself, Alex, or Melinda, both of whom are fully accredited mediators (aka Family Dispute Resolution Practitioners) and can therefore issue s60I certificates. 
  • We welcome your lawyer’s input to the mediation process, however, we must know in what capacity you wish your lawyer to be involved. You can discuss that with the mediator in your Intake & Assessment session. Also, we only provide no direct voice contact (the old version of shuttle mediation) when one party is legally represented and the other is not.  This ensures we have a level playing field.
  • And lastly, you’ll have more flexibility over whether your joint session is conducted in-person, via phone or video chat.  Remember, unless you think it would be really beneficial to sit opposite each other during mediation, you don’t have to. Depending on the state of your relationship with the other party, it’s perhaps best to mediate via phone or video-chat. This is completely ok and something you should talk to your mediator about in your Intake & Assessment session. We want your mediation to be as stress-free as possible…

    Family separation can be a time of great stress and uncertainty – especially for children.

    What children need most is Routine, Reliability and Regularity – as well as happy parents. Ongoing parental conflict is the number one risk factor in terms of children’s long-term mental health and well-being.

    Separated families who disagree about a parenting issue/s are legally required to make a genuine effort to resolve their differences before asking a court to decide (exemptions apply). Mediation is a common, inexpensive form of dispute resolution.

    Northern Frontiers Mediation offers a range of family law mediation services via phone and videoconferencing platforms Australia-wide.  We pride ourselves on providing friendly child-focused parenting and property mediation services.

    Mediation helps restore family stability and minimise the risk to children’s health and well-being by assisting to develop a practical parenting plan.

    Is my matter suitable for mediation?

    Anything to do with parenting may be listed as an agenda item for mediation and included in a parenting plan. Examples include a child’s education; time spent with each parent; communication between parents; health; surname; passports; vaccinations; parental relocation with the child (and child-recover matters); rules for re-partnering; cultural issues, religion etc.

    If your dispute is around division of property due to family separation, Northern Frontiers Mediation can assist with a structured Property Mediation process.  Please click here for our 2025 Property Mediation brochure.

    You can discuss your mediation agenda items with the Mediator during pre-mediation sessions.

    What happens if the other party does not join the mediation process?

    Firstly, if the other party refuses to join the mediation process a s60I certificate may be issued by the Mediator.  This may indicate that you have started the mediation process (by doing your Intake & Assessment session) but for whatever reason the other party has not joined, and the whole process can not continue.  If this does occur, you can still meet with one of our Mediators and generate a Property Agreement Proposal that can either be presented by yourself to the other party for their review, or used as a basis for any court/legal applications.  Please click here for more information on either our Property Proposal Preparation or Parenting Preparation Proposal service.

    Who can start mediation?

    Anyone with an ongoing interest in the care and well-being of a child can initiate family law mediation.  This includes parents (regardless of marital status or length of relationship); stepparents; grandparents, other extended family members and significant others.

    Clients can advise the other party that they will, or would like to, commence a parenting mediation process, or you can rely on Northern Frontiers Mediation to do this as part of our formal process.  Some clients believe it will achieve a better result if they advise their ex-partner of the mediation process, whereas others prefer to limit direct contact with the other party and ask Northern Frontiers Mediation to assist.  Please discuss your preferences, and individual circumstances, with the Northern Frontiers Reception team.

    Is Parenting Mediation expensive?

    Parenting Mediation is intended to be an alternative to only relying on lawyers and Courts to resolve your matter. As lawyers cost between $400 – $700 per hour per party, Northern Frontiers Mediation charges significantly less than these legal costings. This means you can save considerable money (often $1,000s) by utilising an impartial Mediator to assist in resolving your matters, rather than only lawyers (where each party requires their own).  For a full breakdown of our mediation costs click here to review our 2025 Parenting Mediation Brochure.

    The following is additional important information on our mediation process.

    What is Family Dispute Resolution?
    It’s really just a specialised form of family mediation.

    Family law in Australia has undergone a number of changes in recent decades, with the introduction of compulsory mediation for separated families being one of the most notable. Put simply, separated families who cannot reach agreement around a child matter are now legally required to make a genuine effort to resolve their dispute through family law mediation before asking a court to decide things for them (exceptions apply). Of relevance to this requirement is the fact that the overriding principles of family law legislation are now grounded in the rights of the child and the responsibilities of parents and care providers.

    Mediation offers a neutral space in which parents and care-providers can discuss parenting and property issues with a view to developing a Parenting Plan or Property Agreement that best meets the changing needs of their family.

    Family law mediators (also known as Family Dispute Resolution Practitioners) are legally obligated to remain impartial, provide information about family separation and create an environment in which parents and care-providers can speak openly and honestly about their family situation. All that is said in mediation remains confidential and cannot be used as evidence in any court in Australia (exceptions apply).

    Mediation basically offers a way for families to remain in control of their family’s future.

    Who can initiate family law mediation?
    Anyone with an ongoing interest in the care and well-being of a child can initiate mediation for the purpose of establishing a Parenting Plan or Property Agreement. This includes parents (regardless of marital status or length of relationship); step-parents; grandparents, other extended family members and significant others. Family law legislation also covers separated families who do not have children and would like to end their financial relationship.
    Payment information for Family Law Mediation sessions

    Unless advised prior it is assumed that both parties pay their own costs of the mediation process at Northern Frontiers Pty Ltd.  Pre-payment for any booked sessions is required at least two days prior to a session.  If more than 2 (two) business days notice is not given for cancellation, or there is a “No Show”, a 100% charge applies with no credits provided.  If you have booked a session as part of the Family Law Mediation process, funds are not refunded for any time that is not used during a joint mediation session, for whatever reason.  It is at the discretion of the mediator as to whether a credit is issued.  Mediation pricing includes the preparation of a Record of Parenting Agreement when required.

    What is involved in family law mediation at Northern Frontiers?

    Northern Frontiers offers a staged mediation process as follows:

    Step 1: Intake session between Party A and the mediator. Permission sought to contact the other party and assess their willingness to mediate. If ‘Yes’ we proceed as follows…

    Step 2: Intake session between Party B and the mediator.

    Step 3:  Northern Frontiers Reception provides a number of available mediation session times over the next two weeks and confirms a suitable time with both parties.

    Step 4: 1st mediation session facilitated by an accredited Family Dispute Resolution Practitioner (aka Mediator).

    Additional mediation sessions may be required depending on the number of agenda items and progress made in the 1st mediation session.

    The Mediator records any agreement made in the form of a Parenting Plan or Property Agreement. Both parties receive a copy of their agreement along with referral to legal advice and/or other services where assessed as appropriate.

    IMPORTANT NOTE:

    In some circumstances the Mediator may assess your matter as ‘not appropriate for mediation’ and issue a s60I certificate.  This may occur at any stage of the mediation process. Because mediators are bound by strict confidentiality you are encouraged to direct any questions you may have about a S60I certificate to a family law lawyer.

    Recommended Reading:

    Julie Hodge, one of Cairns’ leading family law lawyers, recently published a book called ‘Moving On – What you need to know about Separation and Divorce’ in the hope it may assist people affected by family separation as they move through the family law system. For more information, or to purchase a copy, please click here.

    Is mediation expensive?

    Northern Frontiers is a family-owned and operated business offering prompt fee-for-service mediation to Far North Queensland (including rural and remote locations) and the wider Australian community. Our family law mediation services are offered in person or via telephone – which means you have the option of mediating from the comfort of your own home if you so wish. No need to spend time and money on travel or disrupt your work week. We strive to keep fees low whilst still maintaining high quality, personalised service. Our resources are well-managed which means there are no lengthy wait times. You can usually complete your Intake session within 3 – 5 days of your initial inquiry.

    Is my matter appropriate for family law mediation?

    Northern Frontiers Mediation Cairns believes every family situation is unique which is why our services are personalised and tailored towards understanding and meeting your family’s individual needs. We believe most parents and care-providers want to help their children cope well with family separation so we’re here to listen to your concerns and provide information designed to assist you in reaching child-friendly parenting or property agreements.

    Do I also need a lawyer?

    Northern Frontiers Mediation Cairns suggests you seek legal advice before, during and after mediation. This is to ensure your parenting or property agreement is founded in current family law principles i.e. ‘in the best interest of the child’ and, in terms of property, ‘fair and equitable’.  If you require referral details for a suitably qualified family law lawyer please contact Reception or ask the mediator.

    How soon can I get started?

    As soon as you like! The longest you might wait for an Intake and Assessment Session is normally 3 – 5 business days. This is your first formal step in taking control of your family situation so that all involved can move on…

    Appointment times:

    For your convenience Northern Frontiers Mediation & Counselling offers appointments from 7.30am weekdays. Out of hours appointments are available on a case-by-case basis. To enquire call 1300 90 81 70, text message via mobile on 0419 531 269, use the online chat feature at the bottom right of this webpage, or email reception@northernfrontiers.com.au

    Northern Frontiers mediation and counselling logo

    Location

    75 Digger St

    Cairns North QLD 4870

    We operate Australia-wide.

    IMPORTANT:  We do not accept walkins, or individuals without prior bookings.  Please contact prior to attending office.

    Phone

    +1300 90 81 70

    Mobile: 0419 531 269 (text or call)

    LiveChat: If you have any questions about our services and don't have time to ring or email, feel free to use the LiveChat function (bottom right of this page).

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    Reception Opening Hours

    Mon-Fri: 7.30 am – 8.00 pm.  Limited face-to-face sessions available during the week.  Phone and video (MS Teams, FaceTime, Zoom) available. Last-minute sessions available for urgent matters.

    Please note:  To ensure client confidentiality all bookings are strictly by appointment only therefore we do not accept walk-ins or unannounced requests for service.