Phone Mediation


S eparated families who disagree about a parenting issue must make a genuine effort to resolve their dispute through alternative dispute resolution processes such as mediation before asking a court to decide (exemptions apply). Northern Frontiers Services provides a full family law mediation service via phone and videoconferencing platforms Australia-wide. Our focus is on generating child-focussed parenting agreements.

Benefits of Phone Mediation Service:

Less Stress

You’re not sitting across from each other so it’s easier to speak openly and honestly about your concerns.

Safer for All

No need for the Mediator to physically separate parties if behaviours become abusive.

Less Distraction

You can’t see how the other party is behaving so you’re not distracted by negative body language.


No need to travel or pay for accommodation; meals; parking, taxi fares etc.

User -Friendly

No need for ‘high tech’ equipment – all you need is a phone and a way of sending and receiving documents.


Choose the location from which you wish to mediate (wherever you’re most comfortable).

Prompt Service

It’s much easier to bring people together on the phone than in-person so waiting times are reduced.

Less Disruptive

Limited time spent away from work/life/family commitments.

Appointment times:

In addition to normal business hours, Northern Frontiers offers 7.00 am appointments as well as Sunday mornings. No need to disrupt your work schedule. Out of hours appointments tend to fill fast so please book early to avoid disappointment.

Simply call 1300 90 81 70 or

Ready for a new direction?

Make contact with our Reception and discuss your unique situation today.  Call 1300 90 81 70, text message via mobile 0419 531 269, email or use the online chat feature at the bottom right of this webpage.

Northern Frontiers mediation and counselling logo


75 Digger St,

Cairns North QLD 4870


+1300 90 81 70

Mobile: 0419 531 269 (text messaging available)

LiveChat: If you have any questions about our services and don't have time to ring or email, feel free to use the LiveChat function (bottom right of this page).


Opening Hours

Mon-Fri: 7.30 am – 5:00 pm.

Please note:  Northern Frontiers Mediation & Counselling Cairns provides private and confidential services.  To ensure client confidentiality all bookings are strictly by appointment only therefore we do not accept unannounced requests for service, including for new enquiries.